Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for NetBenefit Customer Support using the options provided.
Configuration Request
Request a platform configuration change.
Required fields are marked with an asterisk*
{"xsrfToken":"1d8393569aca6994b209984d1623721d9325141f_lout","branding":{"id":"4","key":"cs","name":"NetBenefit Customer Support","portalBaseUrl":"/servicedesk/customer/portal/4"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"cs","projectId":10007,"serviceDeskId":4,"name":"NetBenefit Customer Support","description":"<p>Welcome! You can raise a request for NetBenefit Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"50","name":"Configuration Request","descriptionHtml":"","callToAction":"Configuration Request","introHtml":"<p>Request a platform configuration change.</p>","icon":10469,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"42","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[13],"key":""},{"id":"49","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[13],"key":""},{"id":"47","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[13],"key":""},{"id":"45","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"44","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"43","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"48","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"41","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[49,50,47,42]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTNiN2QxYS00N2E5LTQ1ZmQtYWFhMy1hNzE0MzNlYmNkYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2NzQxMTMwNTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4ODUyNDA5LCJuYmYiOjE3ODg4NTEyMDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.4CLIKLFETp9Zd75oE6NrvFDSC28sagmrIJPqzmJOZoA","targetCollection":"upload-user-collection-1674113059","endpointUrl":"https://api.media.atlassian.com","clientId":"753b7d1a-47a9-45fd-aaa3-a71433ebcdb6","tokenDurationInMins":20}},"reqCreate":{"id":50,"projectId":10007,"issueType":{"id":"10028","name":"Support"},"form":{"name":"Configuration Request","descriptionHtml":"","callToAction":"Configuration Request","intro":"<p>Request a platform configuration change.</p>","instructions":"","icon":10469,"iconUrl":"https://customer.support.netbenefitsoftware.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the configuration changes you require","descriptionHtml":"<p>Please provide details of the configuration changes you require</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/50","calendarParams":{"firstDay":0,"date":"2026-09-08T04:36:49-0230","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTNiN2QxYS00N2E5LTQ1ZmQtYWFhMy1hNzE0MzNlYmNkYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE2NzQxMTMwNTkiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg4ODUyNDA5LCJuYmYiOjE3ODg4NTEyMDksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.4CLIKLFETp9Zd75oE6NrvFDSC28sagmrIJPqzmJOZoA","targetCollection":"upload-user-collection-1674113059","endpointUrl":"https://api.media.atlassian.com","clientId":"753b7d1a-47a9-45fd-aaa3-a71433ebcdb6","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}